Support & contact

Report an app problem

Tell us what you were trying to do, what happened, and the approximate time. Include your device and browser, any error message, and a screenshot if helpful. Remove information belonging to other people before sending screenshots.

Never send your password, verification codes, access tokens, or private service-account keys.

Account access

For a forgotten password, use the password-reset option on the sign-in screen. If you cannot access your account email or need other help, contact support and explain the problem. We may need to verify ownership before changing account access.

Privacy and account deletion

You can request account deletion, a copy of your information, or help correcting data by email. Use your account email address when possible and describe what you want changed. We may verify ownership before acting.

Account deletion is handled through support. Shared information retained by another owner and private recovery copies require separate consideration. See the Privacy Policy for retention details.

Report a security concern

Email a short description and the steps needed to understand the issue. Avoid accessing or sending another person's records. We do not need your password to investigate.

Bird health and urgent care

For a sick or injured bird, contact a qualified veterinarian. This inbox provides app support and is not monitored as an emergency or veterinary service.